The HMRC are to close all 281 of its enquiry offices. They are planning to provide instead a new service which features telephone support and home visits to customers who need help. The new service is to be piloted from June and is aimed at the 1.5 million customers who need extra help with their tax affairs.
HMRC say that the new service will provide expert advisors on the phone who are trained to deal with people who need extra support and they will help a caller until the issue is resolved. The new service will also provide mobile, on to one support in a range of locations, including a person’s home or business.
A five month pilot to test these new services will run in the North East of England from 3rd June 2013 to 31 October 2013. The Enquiry centres that will be closed in the pilot are
- Bishop Auckland
You can also read more about the changes at Gov.uk