Some people just genuinely love to work with people. They love helping people and talking to them. It is these people that can manage to actually have patience and hold their tongues with rude and insulting individuals. For people like this, there are available jobs to be performed at home that are ideal. These jobs are in the customer service field.
Once you begin looking for these types of jobs, you’ll find that there are many companies that are in need of good customer service agents and that they allow these agents to work from the privacy of their homes. All of these agents receive comprehensive training, of course, not only on the company’s system, but also on the best way to answer questions from incoming calls. Once released from training, these agents plug into the company’s system through their telephones when they’re on shift.
These jobs can be a bit tedious due to the fact that the agents need to be wearing their headsets and be at their computers for their full shifts. That’s why most agents choose to work three to four hour shifts at a time and then taking at least an hour break before returning for another multiple hour shift. There will be busy as well as slow times. Most agents prefer to be busy as it makes their shift go by more quickly.
The job of a home based customer service agent can pay by the hour or per talk minute. This is totally dependent upon the company. A good company will pay their agents by the hour because they believe in the people they’ve hired. A sketchy company will pay per talk minute because they feel it’s the only way to ensure that their customer service agents will do their jobs and not rush customers off the phone. It also costs the company less.
If you’re interested in this sort of work, it’s still necessary to do your research before you start applying to companies hiring home based customer service agents. You certainly would prefer to get on with one of those really good companies rather than a company that thinks so little of their employees that they must keep them in line by limiting the amount of money they make. These companies are also the ones that you should never expect to award any bonuses.
Check some of the more reputable work at home forums online. These are usually quite good for offering information about the various companies hiring work from customer service agents. People that work with them or have worked with them in the past will usually be happy to share their experiences regarding the various companies. You can even send them a private message with any other questions you may have so that you’ll know which companies are worth your time and effort and which ones you needn’t bother with.
In the end, this can be a very lucrative work from home job for the right person. If you’ve got a good personality and love dealing with people, this may be ideal for you.